Purchasing Information
- You are purchasing your tickets for this Event from:
- The Pilates Journal ("Event Organiser" or "Seller")
- ABN: 39 602 153 999
- Email: attendees@pilatesjournalexpo.com
- The transaction is being processed and facilitated through the ticketing website of:
- eMatter Technologies Pty Ltd
- ABN: 27 093 085 977
- Email: tickets@lup.events
- Address: GPO Box 647, Brisbane QLD 4001
- All transactions are in American Dollars (USD) unless otherwise stated
Delivery of Your Tickets
- Your tickets will be delivered electronically via email. (E-tickets)
- You can then print these or bring them on your phone or tablet to the event so we can scan you in at the door.
- We will send you your e-ticket as soon as you complete your purchase
Processing and Credit Card Fees
- If there are any processing or credit card fees, these will be calculated and shown to you during purchase.
- If there is $0 or no value in 'Fees' column or fields, that means there are no fees applicable to your purchase.
Refund and Returns
- All ticket sales for The Pilates Journal Expo are final. No refunds, exchanges, or cancellations will be provided except for special circumstances, except as required by law. Please ensure you are able to attend the event before purchasing a ticket.
- Refunds and returns are covered under the policy of the Event Organiser, and do not limit your rights under Australian consumer law:
- Any refunds will be subject to a 20% ticket handling and processing fee, and no refunds will be available within 72 hours of the course
- In the case of an event cancellation or postponement, an alternative date option will be offered to the ticket holder. If the alternative date does not suit, refund requests must be applied for in writing within 14 days of the cancellation or postponement notification.
Ticket Confirmation
- Upon successful payment, you will receive a confirmation email with your ticket. Please present your ticket (printed or electronic) at the event for entry.
Event Communication
- By purchasing a ticket, you agree to receive email communications from the Event Organiser, including important information and updates regarding The Pilates Journal Expo.
Event Changes
- The Event Organiser reserves the right to make changes to the event schedule, presenters, and venue if necessary. Any changes will be communicated to attendees via email as soon as possible.
Event Cancellation or Postponement
- In the unlikely event that The Pilates Journal Expo is cancelled or postponed, the Event Organiser will notify all attendees via email. Please note, tickets will not be refunded in such cases but may be transferred to a future event date, subject to availability.
Ticket Transfer
- Tickets may be transferred to another attendee if you are unable to attend. Please contact the Event Organiser at least 48 hours before the event to arrange a name change.
Definitions
(a) "web" or "web site" or "site" means the system or database on which the personal information is stored; (b) "You" or "your" means Lüp Pty Ltd (c) "I", "my" or "me" means the person who has entered information into any electronic form on a site (d) "information" or "personal information" means any information entered into any electronic form that is provided that may identify a person (e) "Show" or "Expo" means the event for which you registered
Photography and Videography
- By attending The Pilates Journal Expo, you consent to being photographed and filmed. The Event Organiser may use these images or recordings for promotional purposes in print, online, and social media.
Health and Safety
- Attendees must comply with all health and safety guidelines in place at the venue. The Event Organiser reserves the right to refuse entry to anyone not adhering to these guidelines.
- If there are any specific requirements, like accessibility needs or dietary restrictions (for events with catering), attendees may also be informed to notify the Event Organiser in advance.
Liability Waiver & Assumption of Risk
- By purchasing a ticket and/or attending The Pilates Journal Expo, you acknowledge and agree that participation in any part of the event—including but not limited to physical activities (such as workshops, demonstrations, and exercise classes) and non-physical sessions (such as business panels and discussions)—may involve inherent risks. The physical risks include, but are not limited to, muscle strain, sprains, broken bones, or other injuries.
- You voluntarily assume all such risks and fully release and discharge The Pilates Journal Expo, its organisers, partners, staff, instructors and affiliates from any and all liability, claims, demands, or causes of action for injury, loss, or damage to person or property that may arise from your participation in any event activity, whether arising from negligence or otherwise, to the fullest extent permitted by law.
- You affirm that you are in good physical condition and capable of participating in any physical activities. If unsure, you agree to consult with a medical professional prior to attending.
Security
- All transactions with us are protected using 128-bit SSL encryption to ensure the security of your personal information and credit card data.
- All payments are processed directly with Stripe and none of your credit card details are stored on our servers
General
- I confirm that the information I have entered is completely accurate, and in particular I have taken care to ensure that my email address is correctly entered.
- I agree that you will not be liable to me, except in the case of fraud, for any act or omission (whether negligent or misleading or deceptive or otherwise) by you in the performance or purported performance of your obligations under these terms and conditions.
- I indemnify you against all claims, except in the case of fraud, arising out of or in any way connected with any act or omission by you in the performance or purported performance of your obligations under these terms and conditions.
- I agree that liability on your part or on the part of your servants or agents for damages for or in respect of any claim arising out of or in connection with the relationship established by this agreement or any conduct under it or any orders or instructions given to you by me , shall not in any event (and whether or not such liability results from or involves negligence) exceed $50.00.
- I agree that by my entering information into any electronic form on your site, that I am agreeing to the terms and conditions herein and to the Disclaimer.
Contact Information